Terms & Conditions

Shipping & Returns Policy

Shipping

Your item will be shipped after it has been packaged. Your order will be shipped to you fully insured by FedEx transport company. We urge all customers to inspect their package for damage or tampering before receiving or signing for receipt. Our selling prices do not include import tax & fees to the domestic country of the customer.

We cover the import tax only for customers from the USA.

ULTIMATE-GEMS s. r. o. will only ship to a street address, not a P.O. box address. We accept P.O. box shipping only on a customer request and accepting all risks related with delivery to P.O. box. All orders require a signature at the time of delivery. If you are unable to be available for signature, please contact your nearest FedEx center where you can easily change and arrange the delivery time. We cooperate with FedEx transport company with a delivery of about 3-5 working days for stock items.

Shipping to an alternative address: If you wish to ship to an alternative address which is different to a billing address, place this address in your order "Shipping address".

Returns

How to return your order? Simply write to us at: info@laboratory-diamonds.com and let us know, please.

We strive to provide our customers with the best possible individual care to satisfy all their wishes and make their dreams come true. If, however, you do not like our product for some reason, we are pleased to offer our customers a 21 day (from the day you received the shipment) return policy on your purchase. We'll refund the full amount to you within a short time period; 10-15 business days, see complete return policy below.

All refunds, except for cash payment, will be returned for a full refund on the bank or Comgate customer account. The original invoice must be presented and the item(s) must be as new, undamaged and in original condition, including gem's certificate and jewellery box to receive a full refund.

Cash payment will be refunded by a wire transfer within 15 business days after receiving the correct information about the bank account of the customer.

Items purchased online have to be sent back to us at the company address: ULTIMATE-GEMS s. r. o., Havlickova 77, 267 01 Kraluv Dvur, Czech Republic, Europe. The customer is responsible for the shipment until it is received by our company and shipments must be insured.

The 21 day return policy cannot be applied if any of the following events have occurred:

• Laboratory diamond(s) or side gems are set in a semi-mounting by anyone other than ULTIMATE-GEMS s. r. o.
• If the ring has been worn, scratched or damaged
• Any product missing the original sales receipt is non-refundable and non-exchangeable
• Any head changes

We will send you our delivery confirmation within 3 days of receiving your shipment. ULTIMATE-GEMS s. r. o. does not provide a warranty on jewelry or laboratory diamond(s) purchased elsewhere and set into our jewels.

Each item must be returned in the same condition as it was sent, unworn and undamaged — including the gem certificate and jewelry box. Goods damaged due to client negligence will not be accepted for refund. A missing or damaged jewelry certificate or jewelry box will incur a USD 35 replacement fee.

Shipping charges are not refundable ($49). Important: There will be absolutely no refund or exchange on custom designed jewelry. Custom jewelry means a brand new design created according to your request and specifications.

Terms and Conditions

Introductory Provisions

1.1 These service conditions of the ULTIMATE-GEMS s. r. o. corporation, located at Havlickova 77, 267 01 Kraluv Dvur, business identification number: CZ24314820, registered in the commercial registry kept by the Prague Municipal court, section C, insertion 195955 (hereinafter referred to as the "seller") set out provisions for mutual rights and responsibilities of the contractual parties that arise in connection with or on the basis of a sales contract signed between the seller and any other physical or legal entity (hereinafter referred to as the "buyer") through the seller's internet shop.

The internet shop is operated by the seller at the internet address laboratory-diamonds.com/.

1.2. The service conditions further define the rights and responsibilities of the contractual parties when using the seller's web pages and other related legal relations.

1.3. Defining digressions in the service conditions can be worked out in the sales contract. Dealings in the sales contract which are divergent from the service conditions have priority.

1.4. The set service conditions are an indelible part of the sales contract. The sales contract and service conditions are written out in the Czech language or, in case of need, in English.

1.5. The seller has the right to alter or fill in the wording of the service conditions.

User Account

On the basis of the buyer registering on the website, the buyer has access to his user interface. From the user interface the buyer may make orders for goods (hereinafter referred to as the "user account").

When registering on the website and when ordering goods, the buyer must enter all details accurately and truthfully. The buyer has the duty to update any given details in his user account whenever a change occurs.

Access to the user account is protected by a user name and password. The buyer has the duty to keep confidential information needed for access to his account.

The buyer is not entitled to give access to his account to a third party.

The seller may cancel the user account, especially in the case where the buyer has not used his account for longer than 1000 days or in the case where the buyer breaches his duties as set out by the sales contract.

Signing a Sales Contract

The shop web interface contains a list of goods offered for sale by the seller including the prices of individual goods offered. Prices for the offered goods are quoted including Value Added Tax of 21% (VAT), but without associated surcharges.

To make an order, the buyer has to fill out an order form on the shop's web interface. Before sending the order the buyer has the opportunity to check the given details and to make any changes.

The contractual relationship between the seller and the buyer arises by the delivery of an acceptance of the order, which the seller sends to the buyer at his electronic e-mail address.

Price of Goods and Payment Conditions

The price of goods and eventual costs associated with the delivery of the goods according to the sales contract can be paid to the seller in the following ways:

• In cash when picking up the goods in person at the seller's address
• Cash on delivery at a location predefined by the buyer in the order
• By bank transfer to the seller's account
• Through Comgate payment gateway

Bank accounts:

• CZ account: 107-3427370207, IBAN: CZ8201000001073427370207 SWIFT: KOMBCZPPXXX
• Euro account: 107-3427400277/0100, IBAN: CZ8201000001073427400277 SWIFT: KOMBCZPPXXX
• US account: 107-8070520227/0100, IBAN: CZ3901000001078070520227 BIC/SWIFT: KOMBCZPPXXX

Together with the sales price, the buyer is duty bound to cover costs associated with packaging and delivery of the goods.

In the case of a bank transfer, the sales price is payable latest within 5 days of concluding the sales contract.

Discounts to the given sales price for goods offered by the seller to the buyer cannot be mutually combined.

Withdrawing from the Sales Contract

The buyer can withdraw from a sales contract within fourteen (14) days of receiving the goods. Withdrawal from the sales contract must be provably delivered to the seller within fourteen (14) days of receiving the goods.

In the case of withdrawal, the sales contract is annulled from its very beginning. Goods must be returned to the seller within 21 working days. The goods must be returned to the seller undamaged and unused and, if possible, in the original package.

The seller will return the sales price (minus the costs spent on delivering the goods) to the buyer latest within ten (10) days by bank transfer to an account designated by the buyer.

If the goods returned by the buyer are damaged, used or partially used, the seller is entitled to make claims for damages incurred.

Transport and Delivery of the Goods

The seller determines the method of transport unless otherwise stated in the sales contract. If the method of transport has been set at the request of the buyer, the buyer takes full responsibility for risks and any eventual additional costs.

If the buyer does not accept the goods at delivery, the seller is entitled to ask for a storage fee of 100 CZK or is entitled to withdraw from the sales contact.

On accepting the goods from the delivery service the buyer is duty bound to check that the packaging is whole and, in the case of any defect, immediately inform the transporter.

Responsibility for Defects, Guarantee

The rights and duties of both contractual parties concerning responsibility for defects, including guarantee responsibilities of the seller, are guided by the valid binding legislature.

The seller guarantees to the buyer that the sold goods are in agreement with the sales contract and in particular that they are without defect.

In the case where, on acceptance, the item does not correspond with the sales contract, the buyer has the right to demand from the seller that he correct the given state of affairs — either by replacing the item or by its repair.

Conflict with the sales contract, which has arisen during the following six (6) months from the day of accepting the item, is considered to be a conflict with the sales contract that existed before acceptance.

Further Rights and Duties

The buyer gains ownership of the goods by payment of the entire sales price of the goods.

The buyer takes into account that program equipment and any other component that forms the shop web interface (including photographs of the offered goods) are protected by copyright laws.

The relationship between the seller and the buyer does not bind the seller to any code of conduct.

Protection of Personal Details

Protection of personal details of the buyer, who is a physical entity, is guaranteed by applicable privacy law.

The buyer agrees with his personal details being further processed by the seller for purposes of fulfilling the rights and responsibilities of the sales contract and for the purposes of delivering information and business notifications to the buyer.

Personal details will be processed for an indefinite period of time. Personal details will be processed in the automated form or in the printed, non-automated form.

The buyer confirms that the personal details presented by him are accurate and that he has been informed that giving his personal details is a voluntary act.

The buyer agrees to have information sent concerning the goods, services or the company to his electronic address.

Modifications

The seller has the right to alter or amend these service conditions at any time. Any modifications will be published on the seller's website and will take effect upon publication.

Governing Law & Final Provisions

If the relationship associated with the use of websites or the legal relationship based on a sales contract contains international (foreign) elements, then the parties agree that the relationship will be guided by Czech Law.

The seller is entitled to the sale of goods on the basis of a trade licence authorisation.

If any part of the service conditions is invalid or defunct, the invalid provisions will be replaced with provisions whose sense and meaning will cater as close as possible to the original.

The sales contract, including the service conditions, will be archived by the seller in the electronic form.

Seller's contact details: ULTIMATE-GEMS s. r. o., Havlickova 77, 267 01 Kraluv Dvur, Czech Republic, Europe. Email: info@laboratory-diamonds.com, Phone: +420 777 222 121.