How to Order?
Orders are placed personally via email to ensure the highest level of care and attention.
Four Simple Steps
To begin ordering, please share your jewellery specifications with us, including your preferred metal type and colour, ring size, any customisation requests, your choice of diamond (lab-grown or natural), and desired cut, size (carat weight), colour, and clarity.
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1
Share Your Specifications
Browse our collection or submit an inquiry detailing your preferences — metal type, ring size, customisation requests, and diamond specifications.
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2
Personal Consultation
Each order is handled personally by our CEO. We'll discuss your requirements, select the perfect diamond, and present you with options.
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3
Secure Payment
Complete your purchase via secure bank transfer or Comgate payment gateway. A proforma invoice with all payment details will be provided.
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4
Crafting & Delivery
Your piece is expertly handcrafted by our master goldsmith and shipped fully insured via FedEx Priority worldwide.
Payment Options
To keep our prices as low as possible and avoid paying fees to payment gateways, we offer the option of direct bank transfer. Alternatively, a secure payment link via Comgate is available.
- Bank Wire Transfer (direct bank transfer for the lowest prices)
- Comgate Payment Gateway (secure online payment link)
After your specifications are confirmed, you will receive a secure payment link through the Comgate payment gateway for safe completion.
Shipping & Delivery
We proudly ship worldwide with FedEx, ensuring fast and secure delivery for all our jewellery.
- FedEx Priority worldwide delivery
- Fully insured shipments
- Europe: 2–3 business days
- Worldwide: 3–6 business days
Delivery times vary by destination. Custom pieces are handcrafted and may take up to 3 weeks.
Ordering FAQ
How can I order?
Just send us your inquiry via email at info@laboratory-diamonds.com or WhatsApp at +420 777 222 121. We'll get back to you with instructions as soon as possible.
What payment methods do you accept?
We offer direct bank transfer for the lowest prices, or secure online payment via the Comgate payment gateway.
How long does delivery take?
Delivery within Europe typically takes 2–3 business days. Worldwide shipping takes approximately 3–6 business days. Custom pieces may take up to 3 weeks to handcraft.
Do I need to pay import taxes?
Customers from the USA and Europe are not subject to import taxes. For Australia, there is an approximate 17% tax for orders above 1000 AUD. Import taxes for other countries vary by destination — we can help you determine the amount.
Is my shipment insured?
Yes, all shipments are fully insured from our workshop to your door via FedEx Priority.
Can I return or exchange my purchase?
We stand behind every piece we sell. Please contact us directly to discuss any concerns and we will find the best solution for you.
Our Philosophy
This personalized process ensures discretion, clarity, and complete confidence — exactly as a fine jewellery experience should be. We believe true luxury begins with trust.
Each order is handled personally by Michal Aurednik, our CEO, ensuring transparency, confidence, and absolute attention to detail from the very first inquiry to the final creation.
Our lab-grown diamonds are selected from respected producers, emphasizing exceptional clarity and refined beauty. All diamonds are delivered directly and inspected before setting.
Our jewellery is created by a master goldsmith with over 20 years of experience and shaped by a designer with more than a decade of expertise. The most important element remains personal care — because luxury is not mass-produced; it is deeply human.
CEO, ULTIMATE-GEMS s. r. o.
"What I value most is a truly personal approach to customer service. I never pressure my clients to place an order — I give you all the time you need to feel confident and completely satisfied with your decision."
Ready to Begin?
You are always welcome to contact me via WhatsApp (+420 777 222 121) or email info@laboratory-diamonds.com. Please allow for time zone differences, but I guarantee a reply within 1–2 working days.